URL: https://www.microsoft.com/licensing/terms/productoffering/ExchangeOnline/MOSA
Change detected on: April 3, 2025, 1:32 am
What Changed
Exchange Online Showing terms for the Microsoft Online Subscription Agreement (MOSA) program. Not all terms apply to all products and programs. Get help selecting a program. Availability Use the chart below to see which Exchange Online products are available with which programs. Product Conditions:Provides additional information related to acquiring the Product, such as prerequisites for purchase, prior versions, and the applicable Product Pool.Product Conditions – GeneralTerms of ServiceUniversal License Terms for all Online ServicesProduct PoolServerPromotionsNoneFrontline Worker LicenseMicrosoft Defender for Office 365 F1; Microsoft Defender for Office 365 F2License PrerequisitesLicenseLicense PrerequisitesMicrosoft Defender for Office 365 Plan 1/Plan 2Any Microsoft 365, Office 365, Exchange Online, SharePoint Online or OneDrive for Business plan licenseOffice 365 Data Loss PreventionAny Microsoft 365, Office 365, Exchange Online, SharePoint Online or OneDrive for Business plan license General Service Terms NoticesThe Communication Services Notices apply (refer to Notices). Any onboarding, migration, or deployment services provided to Customer are subject to the Professional Services terms (refer to Professional Services terms).Core Features for Office 365 ServicesDuring the term of Customerâs subscription, the Office 365 Services will substantially conform to the Core Features description provided (if any) in the Office 365 service-specific sections, subject to Product restrictions or external factors (such as the recipient, message rate, message size and mailbox size limits for e-mail; default or Customer-imposed data retention policies; search limits; storage limits; Customer or end user configurations; and meeting capacity limits). Microsoft may permanently eliminate a functionality specified in the Office 365 service specific sections only if it provides Customer a reasonable alternative functionality.Administration PortalCustomer will be able to add and remove end users and domains, manage licenses, and create groups through the Microsoft Online Services Portal or its successor site.Service Encryption with Customer KeyCustomer assumes all risks of data deletion, inaccessibility, and service outages that result from any unavailability of an encryption key caused by Customer.Microsoft Threat ExpertsAny services provided to Customer through the Microsoft Threat Experts service are subject to the Professional Services terms (refer to Professional Services).Endpoint Compliance FeaturesIf Customer does not have an active subscription to Microsoft Defender for Endpoint, an instance will automatically be provisioned for the limited purpose of enabling the endpoint features of the Compliance Services.Viva EngageFor Office 365 Services that include Viva Engage, External Users invited to Viva Engage via external network functionality do not need User SLs. Service Specific Terms Core Features for Office 365 Services â Exchange OnlineExchange Online or its successor service will have Core Features capabilities stated in the General Terms:EmailsAn end user will be able to send email messages, receive email messages that originate from within and outside of Customerâs organization, and access the end userâs mailbox.Mobile and Web Browser AccessThrough the Microsoft Exchange ActiveSync protocol or a successor protocol or technology, Exchange Online will enable an end user to send and receive emails and update and view calendars from a mobile device that adequately supports such a protocol or technology. An end user will be able to send email messages, receive email messages that originate from within and outside of Customerâs organization, and access the end userâs mailbox, all from within a compatible web browser.Retention PoliciesCustomer will be able to establish archive and deletion policies for email messages.Deleted Item and Mailbox RecoveryCustomer will be able to recover the contents of a deleted mailbox and an end user will be able to recover an item that has been deleted from one of the end userâs email folders.Multi-Mailbox SearchCustomer will be able to search for content across multiple mailboxes within its organization.CalendarAn end user will be able to view a calendar and schedule appointments, meetings, and automatic replies to incoming email messages.ContactsThrough an Exchange Online-provided user interface, Customer will be able to create and manage distribution groups and an organization-wide directory of mail-enabled end users, distribution groups, and external contacts.Core Features for Office 365 Services â Exchange Online ArchivingExchange Online Archiving or its successor service will have Core Features capabilities stated in the General Service Terms:StorageCustomer will be able to allow an end user to store email messages.Retention PoliciesCustomer will be able to establish archive and deletion policies for email messages distinct from policies that an end user can apply to the end userâs own mailbox.Deleted Item and Mailbox RecoveryCustomer, through Office 365 support services, will be able to recover a deleted archive mailbox, and an end user will be able to recover an item that has been deleted from one of the end userâs email folders in the end userâs archive.Multi-Mailbox SearchCustomer will be able to search for content across multiple mailboxes within its organization.Legal HoldCustomer will be able to place a âlegal holdâ on an end userâs primary mailbox and archive mailbox to preserve the content of those mailboxes.ArchivingArchiving may be used for messaging storage only with Exchange Online Plans 1 and 2 and Exchange Online Kiosk.Archiving for Exchange ServerUsers licensed for Exchange Server 2013 Standard Client Access License may access the Exchange Server 2013 Enterprise Client Access License features necessary to support use of Exchange Online Archiving for Exchange Server.Smartphone and Tablet DevicesEach user to whom Customer assigns an Exchange Online User SL may (i) use Microsoft Outlook for mobile devices for commercial purposes and (ii) sign in to Microsoft Outlook with their work or school account on up to five smartphones and five tablets. Microsoft Outlook is also subject to the Service Specific Terms applicable to M365 Mobile Applications. Office 365 Data Loss Prevention Device LicenseIf Customer is licensed for Office 365 Data Loss Prevention by Device, all users of the Licensed Device are licensed for the Online Service. Add-ons Customer may acquire Add-ons subject to the following conditions:Customer must have active SA or an active User SL for the corresponding Qualifying LicensesCustomer may acquire one Add-on SL for each Qualifying License(s), unless provided otherwise in these termsCustomer may acquire add-on SLs between true-up dates in advance of the acquisition of the Qualifying LicensesAdd-ons expire upon the earlier of the expiration of the SA coverage for the Qualifying License or the Add-on SL term, unless provided otherwise in these terms. Add-ons may only be reassigned to users or devices with Qualifying Licenses.Exchange OnlineQualifying License(s)Add-on User Subscription License(s)Exchange Standard CALCore CAL SuiteExchange Online Plan 1 Add-on (User SL) Related Resources Please note these resources are provided for reference purposes only and are not considered to be part of the Product Terms. Exchange Online (Plan 1) | Product Website Microsoft 365 and Office 365 service descriptions | Docs Website Outlook license requirements for Exchange features Subscription License Suites Subscription License Suites For more licensing resources click here.